Shipping & Returns

Enquiries

If you have an enquiry or want to report a problem, please use the contact form on this website. You can also telephone 01772-332734 during office hours but you may be required to leave a message. In either case, please remember to let us know your order number.

Notifications and Delivery Updates

All notifications from us about your order will be sent by email to the address you enter in the billing address section of your account profile. If you want notifications to go elsewhere for a specific order, please be sure to enter the required email address in your profile and save it before placing the order.

Sales Tax

Prices shown do not include tax. UK sales tax at the prevailing rate is applicable on all orders shipping within the EU.

Methods of Payment

We only accept online payments by debit or credit card. Our secure payment system accepts Visa, Visa Electron, Mastercard and any debit card which displays the Maestro logo.

Delivery Charges

The cost of delivery may be included in the price of some or all of the items sold through this site. Should this be the case the delivery charge for the order will be replaced by the term ‘free delivery’ in the checkout. If delivery is not included in the cost of the goods, charges are made based on either a flat rate charge or on a sliding scale based on order weight, or destination, or both. Delivery charges based on order weight or destination will only displayed after you have reached the checkout and have entered a delivery address.

Order Fulfilment

Currently we can only deliver within mainland UK and cannot deliver to the Channel Islands, Northern Ireland or The Isle of Man. In some cases delivery may be further restricted to specific towns or postcodes. Where such restrictions exist this will be explained clearly in the body of the website and in the checkout. The checkout will normally be configured to prevent delivery addresses being entered that are outside of the restricted locations. Should this configuration be circumvented we ultimately reserve the right not to fulfil any orders received unless both the delivery address and the delivery address postcode correlate and match our stated requirements.

Delivery Method

For quantities less than a pallet load we generally use the Three-Day or Next Working Day parcel service operated by DPD. This is our preferred service, however we reserve the right to arrange delivery using an alternative method e.g. post, direct parcel service, or our own vehicle.

Cut Off Time for Next-Day Delivery

Our cut-off time for next working day delivery, should that option be offered, is 12:00 noon. Orders received after this time will most likely be sent the following day and all orders placed on Friday will be delivered the following Monday.

Consignment Tracking

If DPD is utilised as the carrier, after placing your order they will contact you using the email address that you entered in your profile to confirm the delivery date. On the day of delivery, they will send you another email confirming the predicted time slot for your delivery. If you cannot receive the delivery at the allotted time, you can use links in the emails from DPD to access their ‘Predict’ delivery tracking website. Here you can instruct DPD to change the delivery day (within a 5 day window) or upgrade to a guaranteed a.m. delivery for a small fee. You can also instruct them to leave the order with a neighbour, or in a safe place, but please note DPD will not do this unless you explicitly instruct them to via the Predict website.

Collecting your order from DPD

If you receive a card through the door about a failed delivery, you have the option to collect the order from the nearest DPD depot. You’ll find a location map and route instructions on the Predict website. You must take 2 forms of ID with you, one of which must be a photo-ID, plus a utility bill to confirm your occupancy or ownership of the delivery address.

Order Notes

Please be aware that although there may be an option to add a note to an order in the checkout this is to assist us in fulfilling your order and cannot be used to specify delivery instructions. In the majority of cases we do not control deliveries other than arranging carriage, therefore any special instructions must be conveyed directly to the carrier using their own channels.

Your Right to Cancel

Under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason from the time of purchase up to 14 days following the day on which you receive the goods. Cancelled items must be returned to us undamaged and unmarked and ideally in the original packaging. We will then refund you the price you have paid for the goods and standard delivery costs. Please note that we cannot refund the cost of any additional service provided by us in connection with your purchase, such as a special delivery service.

How to Cancel an Order

To cancel a purchase, send us a cancellation request by email using the contact form on this website, or send your request in writing. Please make the subject of your email or letter “Purchase Cancellation” and include:

• Your order number
• The item you wish to cancel
• The date of purchase
• Your name and contact details

Once you have made a cancellation request in writing, please appropriately package the item and send it to us. We must be in receipt of the item within 14 days of receiving your cancellation notice. We will issue a reimbursement within 14 days of receipt of the returned item. Please send cancelled items to our warehouse and distribution centre at the following address:

The Green Carrier Scheme
C/O Global Trading UK Limited
Unit 364,
Walton Summit Road,
Walton Summit,
Preston. PR5 8AS
England

Who pays for returning cancelled orders?

Please note that although you may cancel an order for any reason, unless we have delivered the item to you in error or the item is faulty, you will be responsible for the costs of returning cancelled goods to us. If we do not receive the goods back from you, we may arrange for collection of the item and charge our cost of collection to you. We will then refund the relevant part of the purchase price following receipt of your notice of cancellation.

How to get a Replacement or a Refund

If you receive a product which is damaged or faulty the item will be replaced or the cost fully refunded, provided you return it to us within 30 days of purchase and the item is returned to the address shown below. Our aim to replace products does not apply to faults caused by accident, neglect, misuse or dropping. This returns policy is separate and additional to your right to cancel.

To return an item, please notify us by email using the contact form on this website, or send your request in writing. Please make the subject of your email or letter “Product Return” and include:

• Your order number
• The item you wish to return
• The date of purchase
• Your name and contact details

Once you have made a request in writing, please appropriately package the item and send it to us. Please send items for replacement or refund to our warehouse and distribution centre at the following address:

The Green Carrier Scheme
C/O Global Trading UK Limited
Unit 364,
Walton Summit Road,
Walton Summit,
Preston. PR5 8AS
England

Who pays for returning faulty items?

We will reimburse you for the cost of returning faulty items.